Client software is installed but no image when connecting.

Please install with administrator rights and verify that you are running Internet Explorer as Administrator. Simply right-click on Internet Explorer shortcut and select "Run as Administrator".

When testing the DDNS server, a "Failed" dialog box appears.

You need to add the coorect IP address in the DNS feild of the Network/IP section (Generally you can add the gateway address or you can always use

I am trying to access my cameras with my iPad/iPhone/Androide/Blackberry/Smartphone.

You must make sure to install "Catcheye".

I am trying to connect to my cameras using the "Catcheye" application and it is not connecting.

Please make sure the right IP/DDNS address are properly entered and that all ports are forwarded and use the Watch port to connect.

end faq